FAQ

Q: Where are you located?

A: Our office is located in downtown Atlanta, Georgia. 

Q: How do you ship your items?

A: We ship to you via the USPS. We will send you an email with a tracking number so that you will know when to expect your delivery.

Q: How much do you charge for shipping?

A: All orders within the continental USA qualify for free 3-5 day shipping. Shipping to Alaska, Hawaii, and US Territories is available for a flat fee of $4.99. Expedited 2-day shipping is available to all at an additional expense.

Q: How do I contact you with a Customer Service request?

A: We look forward to hearing from you. Please send your questions, comments, and customer service requests to info@realcoolvibe.com or call us at 404-990-2052. There is also a contact link with a form you can complete right on our website.