Returns & Refunds

REFUND POLICY

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SECTION 1 - RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase showing that you purchased your product directly from realcoolvibe.com.  If you purchased your item at a retail store or via Amazon.com please refer to their instructions and policies regarding your return.

SECTION 2 - REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

SECTION 3 - EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@realcoolvibe.com and send your item to: 151 Ted Turner Dr. NW Atlanta Georgia US 30303.

SECTION 4 - SHIPPING

To return your product, you should mail your product to: 151 Ted Turner Dr. NW Atlanta Georgia US 30303

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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